Case Status
Support Case Status
Securely check the current status of a Hashmi Cart customer support request.
Information reviewed June 6, 2026
Real Case Status
Use the private reference assigned when your request was saved.
Privacy Checked
Your exact support email is required before any status is shown.
Current Updates
Status changes appear here as soon as the support team updates them.
Helpful information
Everything you need to know
Find Your Case
Use the case reference shown after submitting your support request and the exact email address entered on that request.
For your privacy, no case information is shown unless both details match.
What the Status Means
Open cases are waiting for review. In-progress cases are being investigated by support.
Waiting-for-customer cases need your reply. Resolved or closed cases have completed support review.
Need More Help?
Reply to the support email or contact us with the same case reference so your follow-up stays connected.